FAQs

Frequently Asked Questions (FAQs)

HOW CAN I TRACK MY ORDER STATUS?

Once your order is on its way, we'll send you a confirmation email with a tracking link for the carrier's website. By clicking this link, you'll be able to see your order's progress in transit.

IS IT POSSIBLE TO MODIFY MY ORDER AFTER PLACING IT?

Due to our commitment to processing orders swiftly, we're unable to make changes once an order is placed. Please double-check your order details during checkout to ensure accuracy.

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

We accept returns of items in their original condition (with tags and unworn) except for clearance items. For returns, we issue an online credit note valid indefinitely, rather than direct exchanges. This allows you to repurchase your desired item in the correct size or choose something entirely new.

*Note: Refunds only apply to fully-priced items

WHAT IF THE ITEM I WANT IS SOLD OUT?

Our latest collections are restocked periodically. To avoid missing out, please subscribe to our email notifications for restocks on your desired item.

I MADE A MISTAKE WITH MY SHIPPING ADDRESS. CAN IT BE CORRECTED?

If you've entered an incorrect shipping address, contact us immediately with the correct details. If the order hasn't been shipped yet, we can update your shipping information. Unfortunately, we cannot make changes once the order has been dispatched.

WHAT SHOULD I DO IF MY ORDER IS INCORRECT OR FAULTY?

We apologize for any inconvenience caused by receiving an incorrect or faulty item. Please email us with your order number, the item's name/product code, and a photo of the issue within 30 days of receipt. We'll guide you through the next steps.

CAN I APPLY A DISCOUNT CODE AFTER PLACING MY ORDER?

If you forgot to apply a discount code, please contact us with your order number and the promo code as soon as possible. We'll do our best to adjust your order accordingly.

Feel free to modify these FAQs to better match the tone and specifics of your general store.